Terms & Conditions — Duman Pizza Grill

1. WHO WE ARE Duman Pizza & Grill is a trading name of DUMAN PIZZA & GRILL LIMITED, a company registered in England and Wales. Company registration number: 16988616 Registered office: 2 Station Road, Crawley Down, Crawley, England, RH10 4HZ Our restaurant is at the same address. Telephone: 01293 850523 Email: duman@menudock.test These terms apply to every order placed through duman.staging.menudock.co.uk. By placing an order you agree to them, so please read them before you order. 2. PLACING AN ORDER When you place an order you are making an offer to buy from us. A contract is formed only when we confirm your order and begin preparing it. You will receive a confirmation by email once we accept. We may refuse an order if an item is unavailable, if your address falls outside our delivery area, if we cannot take payment, or if we are unable to prepare the order safely or on time. If we refuse an order after you have paid, we will refund you in full. Please check your order carefully before confirming. Once we have started preparing your food we cannot change it. 3. PRICES AND PAYMENT All prices are shown in pounds sterling. The price you pay is the price shown at checkout. We accept debit and credit cards, and cash on collection or delivery. Card payments are taken at the time you order. Cash is paid when you receive your food. Card payments are processed securely by Square. We never see or store your full card details. We try to keep the menu accurate, but if an item is priced incorrectly we will contact you before preparing your order and you may cancel it for a full refund. 4. COLLECTION We will tell you when your order will be ready when you place it. Please collect within 30 minutes of that time so your food is at its best. We cannot guarantee the quality of food left uncollected beyond that. 5. DELIVERY We deliver to the areas shown at checkout. If your address is outside those areas, only collection is available. The minimum order value for delivery is £20.00, not including the delivery charge. Delivery times given at checkout are estimates, not guarantees. Weather, traffic and how busy we are can all affect them. Someone aged 18 or over must be available at the delivery address to receive the order. If we cannot reach you after arriving, we will try to contact you on the number you gave us. If we still cannot deliver, the order may be treated as complete and no refund will be due. Please make sure the address and any access instructions you give us are correct. We are not responsible for late or failed deliveries caused by incorrect details. 6. CANCELLATIONS AND REFUNDS You can cancel a card order for a full refund at any time before we start preparing it. Call us on 01293 850523 as soon as possible. Once preparation has started we cannot cancel or refund the order, because the food is made fresh to your order. The 14-day right to cancel that applies to most online purchases does not apply to freshly prepared food. This is set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exclude perishable goods and food supplied for immediate consumption. None of this affects your legal rights. If your food arrives incorrect, incomplete, cold, or not of satisfactory quality, contact us on the same day and we will put it right with a replacement or a refund. Refunds are made to the payment method you used and usually reach you within 5 working days. 7. ALLERGENS AND FOOD SAFETY We are not a nut free kitchen. Nuts are used on our premises and we cannot guarantee that any dish is free from traces, even if nuts are not in the recipe. Our kitchen handles all 14 major allergens, so cross-contamination is possible. If you have a food allergy or intolerance, please call us on 01293 850523 before ordering so we can tell you what is safe. Full allergy information is on our Allergy Information page. Vegetarian, vegan and gluten free options are labelled on the menu. 8. IF SOMETHING GOES WRONG Please tell us as soon as possible, on the day of your order if you can, so we can look into it while the details are fresh. Telephone: 01293 850523 Email: duman@menudock.test We aim to respond within 2 working days. 9. OUR RESPONSIBILITY TO YOU We will prepare your food with reasonable care and skill, using ingredients of satisfactory quality, as the Consumer Rights Act 2015 requires. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable at the time you ordered. We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the food we supply. 10. YOUR INFORMATION We use the details you give us to take payment, prepare and deliver your order, and contact you about it. How we handle your information is explained on our Privacy Policy page. 11. CHANGES TO THESE TERMS We may update these terms from time to time. The version published on this page when you place your order is the version that applies to that order. 12. GOVERNING LAW These terms are governed by the law of England and Wales, and any dispute may be brought before the courts of England and Wales.